Welsh Gender Service - 029 2183 6619 | Umbrella Cymru - 03003023670 - Opt 1
Welsh Gender Service - cav.wgs_enquiries@wales.nhs.uk | Umbrella Cymru - xist@gender.wales


A partnership approach to delivering a Welsh Gender Service

Current Referral Month

Cardiff Clinic is currently offering initial appointments to people referred between:

Dec 2019 – Jan 2020

These are the months that the referrals being processed were received.  These are processed in batches spanning months.

Current Waiting Time

The approximate waiting time for someone currently being offered an appointment is: 

24 – 28 Months

This is the average wait time for people previously referred.  The actual wait time for new referrals will vary.

Annual Referral Rate

The Cardiff Clinic received the following number of referrals in 2020-21:

646 Referrals

This was 510 in 2019-20 showing an increase of 26% from previous year.

It’s a partnership!


Breaking NEWS!!

Read all about it…

Take a look at our news and updates section where we post information as we know it.  Keep checking in for more…


Introducing XIST

XIST stands for Gender (X) Information (I) and Support (S) Team (T) and is provided by Umbrella Cymru.

This website is provided and managed by Umbrella Cymru.  For individual health board websites and information, please visit the links below.

We’re working in partnership with the Welsh Gender Service to support you along your journey.

Everyone’s path is unique, and so is our support.  Everything we do is tailored to you.  We aim to:


We want you to have accurate knowledge of your own journey throughout.  We take a rights based approach to support and will enable and empower you to take control of your care and support. 


We’ll provide you with as much information as we have to help you understand what to expect, when to expect it and how to access it…whatever ‘it’ is you want to access.


We offer Peer to Peer support with members of our team who have lived experience of transition and gender diversity.   We also offer a range of other services such as advocacy, practical and emotional support..

It’s starts with a referral

Your GP can make a referral directly to the Welsh Gender Service through the WCCG Referrals Portal.

If they’re not sure on how to do this, they can contact us and we’ll help them with the process.

If you haven’t requested a referral yet, we might also be able to attend a GP appointment with you if you don’t feel comfortable going on your own, or we could contact your GP for you and discuss this with them. 

We’re working on a new info guide…

We’ll contact you 

Once your referral is received into the Welsh Gender Service, we’ll contact you to confirm we’ve got it.

We’ll do this within two weeks of receiving your information, so if you haven’t heard from us within 4 weeks of your GP appointment, call us and we’ll check what’s happening.

We’ll check your details to make sure we have everything up-to-date and correct and explain the process, timeframes and anything else you would like to know.

Support that’s right for you!

We offer a range of services including information, people to talk to, and enhanced support.
We can discuss how you’re feeling, talk about what might help and plan a support package around you.

Successfully Contacted

Access Support

Satisfied with Support

What do you say? 

Don’t take our word for it – here’s what our clients say:

I’ve really appreciated the support I’ve had from you and your team.  It’s really helped me understand myself and the journey ahead


If it wasn’t for the help you’ve given me, I don’t know where I would be right now.


I wasn’t sure I needed to speak to anyone, but I’m so glad I did.  Thank you for accepting me and listening to me.  


Information from partners…

This website is provided by Umbrella Cymru.

For information about gender service from individual partners, click on the links below.

Cardiff and Vale UHB
Welsh Health Specialised Services Committee (WHSSC)
Public Health Wales

Tried and Trusted!

Umbrella Cymru have been providing specialist gender and sexual diversity support services since 2015.  From a small signposting service, it became a national registered charity (CIO) very quickly and now supports hundreds of people every year.