EMPOWER | INFORM | SUPPORT
Adults: Welsh Gender Service
Find out more about the Welsh Gender Service for adults. The service accepts referrals from 17 years old, but a patient won’t be seen until they turn 18.
UPDATE: Umbrella Cymru is no longer contracted by Cardiff and Vale University Health Board to provide support to Welsh Gender Service patients. This is following a decision by the WGS not to recommission any external support service (from 01 July 2026).
Please note this will impact wait times for any requests for support received by Umbrella Cymru as our capacity is reduced. We will of course endeavour to contact everyone as quickly as possible.
Current Referral Month
The Welsh Gender Service is offering initial appointments to people referred around:
TBC
This is approximately when those currently being offered their first appointment were initially referred.
Average Referral Rate
The average number of people referred to the Welsh Gender Service last year was:
103 per month
This is the average number of people referred to the Welsh Gender Service from April 2023 – March 2024 .
Current Wait Time
The approximate waiting time for someone currently being offered an appointment is:
TBC
This is the average time people have waited for an initial appointment. This will vary for new referrals.
Welsh Gender Service: 029 2183 6619 | cav.wgs_enquiries@wales.nhs.uk
Children and Young People
COMING SOON: We’ll be adding information about gender services for young people following the CASS Report. In the meantime, contact Umbrella Cymru for support and information.
Umbrella Cymru
Main Website
Visit Umbrella Cymru’s main website for more information about support and other services available.
Info Portal
Find answers to frequently asked questions and useful information in our info portal.
Deed Poll
Use the online deed poll preparation service provided by Umbrella Cymru. Free and paid for services available.
Support
Request support from Umbrella Cymru no matter where you are in Wales. Complete the quick online form and we’ll contact you.
News
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Cardiff and Vale University Health Board have announced that all referrals for gender-affirming surgery and scheduled surgeries through the Welsh Gender Service have been paused…
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A guide from the Welsh Gender Service This holiday season, we want to celebrate hope, love, and belonging. Everyone deserves to feel supported and affirmed.…
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Interim Clinical Policy: Puberty suppressing hormones for children and adolescents who have gender incongruence / dysphoria CONSULTATION CLOSES 1 NOVEMBER 2023 NHS England are seeking…
