Welsh Gender Service - 029 2183 6619 | Umbrella Cymru - 03003023670 - Opt 1
Welsh Gender Service - cav.wgs_enquiries@wales.nhs.uk | Umbrella Cymru - xist@gender.wales


A partnership approach to delivering a Welsh Gender Service

Current Referral Month

Cardiff Clinic is currently offering initial appointments to people referred around:

Sept 2022

The month(s) above are when those being contacted to be offered an appointment were initially referred. 

Current Waiting Time

The approximate waiting time for someone currently being offered an appointment is: 

16 Months

This is the average time people have waited for an initial appointment.  The actual wait time for new referrals will vary.

Annual Referral Rate

The Cardiff Clinic received the following number of referrals in 2021-22:

972 Referrals

2019-20  – 510 Referrals
2020-21 – 646 Referrals

It’s a partnership!


Breaking NEWS!!

Read all about it…

Take a look at our news and updates section where we post information as we know it.  Keep checking in for more…


Introducing XIST

XIST stands for Gender (X) Information (I) and Support (S) Team (T) and is provided by Umbrella Cymru.

This website is provided and managed by Umbrella Cymru.  We’re working in partnership with the Welsh Gender Service to support you.

For individual health board websites and information, please visit the links below.

Everyone’s path is unique, and so is our support.  Everything we do is tailored to you.  We aim to:


We want you to have accurate knowledge of your own journey throughout.  We take a rights based approach to support and will enable and empower you to take control of your care and support. 


We’ll provide you with as much information as we have to help you understand what to expect, when to expect it and how to access it…whatever ‘it’ is you want to access.


We offer Peer to Peer support with members of our team who have lived experience of transition and gender diversity.   We also offer a range of other services such as advocacy, practical and emotional support..

It’s starts with a referral

Your GP can make a referral directly to the Welsh Gender Service through the online Referrals Portal (WAP).

If they’re not sure on how to do this, they can contact us and we’ll help them with the process.

If you haven’t requested a referral yet, we might also be able to attend a GP appointment with you if you don’t feel comfortable going on your own, or we could contact your GP for you and discuss this with them. 

We’re working on a new info guide…

You’ll receive confirmation

Once your referral is received into the Welsh Gender Service, clinic staff will contact you to confirm they’ve received the referral.

You’ll be sent a welcome pack which will include general information and a form to update any of your contact details.

If you haven’t received confirmation of your referral within a few weeks of your GP appointment, please contact clinic directly by email and they will check the status for you.

Support that’s right for you!

We offer a range of services including information, people to talk to, and enhanced ongoing support.
We can discuss how you’re feeling, talk about what might help and plan a support package around you.

Successfully Contacted

Access Immediate Support

Access Ongoing Support

What do you say? 

Don’t take our word for it – here’s what our clients say:

I’ve really appreciated the support I’ve had from you and your team.  It’s really helped me understand myself and the journey ahead


If it wasn’t for the help you’ve given me, I don’t know where I would be right now.


I wasn’t sure I needed to speak to anyone, but I’m so glad I did.  Thank you for accepting me and listening to me.  


Information from partners…

This website is provided by Umbrella Cymru.

For information about gender service from individual partners, click on the links below.

Cardiff and Vale UHB
Welsh Health Specialised Services Committee (WHSSC)
Public Health Wales

Tried and Trusted!

Umbrella Cymru have been providing specialist gender and sexual diversity support services since 2015.  From a small signposting service, it became a national registered charity (CIO) very quickly and now supports hundreds of people every year.